![]() ![]() Any date specified by us for delivery is an estimate and time for delivery shall not be made of the essence.We will provide you with an estimated week our carrier will contact you to arrange delivery. The Product with the longest time to completion may determine your estimated delivery week.A minimum £60 re-delivery charge for UK customers and £165 re-delivery charge for European customers, will apply in both i) and ii). Doors, windows or any structural construction will not be removed in order to attempt delivery.Ī non-refundable storage fee of £100 per full week will be charged when i) we have been unable to make a delivery booking with you within three weeks after the original delivery date or first booking attempt by Customer Services* (whichever is the later) or ii) delivery bookings have been made and you are unavailable to take delivery of your order after agreeing delivery dates with Customer Services*. The delivery crew will not attempt delivery if health and safety risk or damage to your home may result.Furniture marked will not be unpacked by the delivery crew and shall be acknowledged by signature.Any visible damage/defect to the Products and to your property must be reported to customer services within a reasonable time frame we consider this to be within three days of delivery, this does not affect your statutory rights as a consumer.Carefully check the unwrapped Products, do not leave them wrapped and unchecked. An adult must be present at the delivery address to sign and acknowledge that Products have been received in a satisfactory condition.Cancellation fees of up to 25% of the value of Products may also apply if the Products are subsequently cancelled.A minimum £60 re-delivery/collection charges for UK customers and £165 re-delivery/collection charge for European customers apply where:- i) no adult is available to accept delivery, ii) where there is no 'large' delivery lorry access to the delivery address or iii) the Products will not fit into room/space intended after being delivered at delivery address unless in compliance with your statutory rights. ![]() For more information, contact Customer Services*. Please measure carefully and accurately to ensure that the Furniture and/or Upholstery ordered can gain access, and will fit into the room/space intended and that our large delivery lorry can safely reach the delivery address and wait for the duration of the delivery, as re-delivery/collection and cancellation fees apply. ![]()
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